Navin Shah AM, The London Assembly Member for Brent and Harrow today slammed new statistics revealing Brent and Harrow had the worst refusal rates for Dial-A-Ride journeys in London.
The statistics, released at the July Mayor’s Question Time, show the refusal rate – the percentage of journey requests turned down due to lack of capacity – in both boroughs are considerably above average. While the Londonwide average refusal rate is 7.5%, 13.8% of requests in Harrow, and 12.9% of requests in Brent were turned down.
Navin Shah said: “These statistics confirm the anecdotal evidence I hear regularly. While TfL tell us Dial-A-Ride is getting better, constituents continue experiencing problems booking a ride. I’ve written to TfL to ask for urgent targeted improvements in North West London and I’ll certainly be following this up when the Assembly next questions the Mayor.”
“Dial A Ride in North West London needs to be improved urgently. I would urge any dissatisfied customers to contact me at City Hall with their experiences and I will raise them with Transport for London.”