Brent Council is embarking on a major engagement exercise with people who use our care services.
We will be contacting a random selection of 1,500 Adult Social Care users and asking them to complete a short survey about the type of care they receive from us.
The postal questionnaire will ask a range of questions about all aspects of our Adult Social Care service and is completely anonymous. All responses will be treated in the strictest confidence and will be shared with the Department of Health.
Findings from the survey will be used as a basis to drive further improvements to the Council’s Social Care services so it’s really important that if you receive one of these, that you respond.
It’s been a while since we conducted a major survey like this among our customers and on this scale to really gauge what they think about our service and how we can improve it. We are very keen to get as many responses as possible to ensure we’re on the right track to meeting the needs of elderly and vulnerable residents.
The deadline for people to return their survey forms in the pre-paid envelope by 15 April 2013.